Frequently Asked Questions

How does Global help institutions maintain Title IV compliance?

Global provides 100% file review, monthly reconciliations, COD processing, Return to Title IV processing, FISAP, and regulatory guidance, with our software and processes updated each award year.

What is your compliance record?

Global has had no major issues in more than 30 years as a recognized servicer.

How does Client Services work? Who is my customer service team and how am I allowed to reach them? Do you have escalation procedures in place?

Our clients have a Client Services Director and Representative and can reach them or anyone on the team by phone call, email, and chat. You can always talk to someone. We return calls within two hours. Our regular clients also have scheduled calls with their Client Services Director. Escalation procedures are in place for any issues that may come up after hours.

Does Global work with our existing Student Information System?

Yes. Global integrates with a range of Student Information Systems so institutions don’t have to replace existing technology to get expert support.

What makes Global different from hiring in-house financial aid staff?

Global has a full team of experienced professionals, established compliance infrastructure, and regulatory support. When staff turnover or regulations change, Global’s support does not.

Is Global a good fit for smaller or newer institutions?

Yes. Global works with institutions at various stages of growth, including those that are newer to Title IV participation or operating with lean administrative teams. The ability to scale services up or down makes Global a practical option.

What happens if financial aid regulations change?

Global monitors federal regulatory developments and updates our processes, software, and guidance accordingly. Clients benefit from Global’s regulatory affairs expertise without having to track every Federal Register notice or policy guidance update on their own.

Can Global support an institution during a program review or audit?

Yes. Global’s compliance history – 28 years of program reviews with no material findings – reflects the depth of its regulatory expertise. Global can provide documentation support, process review, and guidance to help institutions navigate program reviews with confidence.

How does Global protect student financial aid data?

Global protects student financial aid data through a comprehensive security and compliance program designed specifically for the higher education environment. Our security program is independently validated each year through SSAE-18 SOC 1 and SOC 2 audits, confirming that our security, availability, and operational controls meet rigorous industry standards. These independent assessments provide colleges with the confidence that sensitive student financial aid data is managed securely, reliably, and in accordance with industry best practices.

Beyond our annual audits, Global continuously monitors and enhances our security controls to address evolving risks, helping institutions protect student information and maintain regulatory compliance.

How quickly can Global get started with a new institution?

Global’s implementation team manages the onboarding process with defined project timelines and customized training aligned to your workflows. The pace depends on your institution’s size and complexity, but Global is experienced at getting new partners up and running without disrupting active financial aid operations.

How do I know which Global solution is right for my institution?

Global’s team can walk you through each option and help identify what makes sense for where your institution is today and where it’s headed.